Day-to-day IT support for you and your staff
Most IT problems in a small business are small problems that stop someone working. A locked account, a laptop that won’t join the Wi-Fi, a shared mailbox that has vanished from Outlook. We pick these up, fix them, and tell the person affected what happened, in plain English.
Sound familiar?
Problems like these are what we deal with every day.
- Someone is locked out of their account and can’t start work
- Emails are stuck in the outbox or not arriving
- A shared mailbox, calendar or folder has disappeared
- The printer works for some people and not others
- A new phone or laptop needs to be connected to company email
- Nobody is sure who has admin access to what
What’s included
- User accounts and access
- Password resets, multi-factor authentication setup, adding and removing users, and making sure people can reach the files and mailboxes they need.
- Email and Microsoft 365 or Google Workspace
- Mailbox problems, shared calendars, distribution lists, Teams and OneDrive issues, and connecting mobile devices.
- Printers, scanners and peripherals
- Driver installs, network printer setup, scan-to-email, docking stations, monitors and webcams.
- Questions from staff
- Practical help with the software your team uses every day, so a five-minute question doesn’t turn into a lost afternoon.
How it’s delivered
Remote
Most support requests are handled remotely. With your permission, we connect to the affected computer using a secure remote-support session that you can watch and end at any time.
On site
When a problem needs hands on the hardware, or remote access isn’t possible, we come to your office.
Visits available in London and surrounding areas.
Questions
All questionsCan staff contact you directly?
Yes. Your team can email or call us with a problem. We agree with you beforehand who is allowed to request changes such as new accounts or access to shared data.
Do you support Apple Macs as well as Windows PCs?
Yes. We support Windows and macOS computers, along with iPhones, iPads and Android devices used for work email.
Other services
- Computer troubleshooting Slow, crashing or dead computers diagnosed properly, with the cause found and fixed, and a plain explanation of what went wrong.
- Software installation Operating systems, business applications and Microsoft 365 installed, licensed and set up properly, then kept up to date.
- System setup and maintenance New computers and offices set up properly from the start, then checked regularly so small issues are caught early.
Something not working? Tell us about it.
Describe the problem in a few lines and we’ll reply within the same working day with what we think is wrong and what it will take to fix.