This policy explains how Neovara Industries Ltd (“we”, “us”) collects and uses personal information when you visit this website, contact us or use our IT support services. We take your privacy seriously and handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Neovara Industries Ltd is the data controller for the personal information described in this policy. We are a private limited company registered in England and Wales (company number 00000000), with our registered office at Unit 1, Example Business Centre, 1 Example Street, London, EC1A 1AA.
For any question about this policy or your personal data, email hello@neovaraindustries.co.uk or write to us at our registered office.
Information we collect
When you contact us
If you use our contact form, email or call us, we collect the details you give us. This usually means your name, business name, email address, phone number and a description of the problem you need help with.
When we provide services
To work with you, we keep business contact details for you and your colleagues, records of the support we provide, and billing information. While working on your computers and systems, we may come across personal information held on them. We process that information only as needed to carry out the work you’ve asked for and on your instructions. In that situation your business is the data controller and we act as its processor.
When you visit this website
This website doesn’t use cookies, analytics or advertising trackers. Like all websites, our hosting provider automatically records basic technical information, such as your IP address, browser type and the pages requested, in server logs. These logs are used to keep the website secure and running, and are kept for a short period only.
How we use your information and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and support requests | Legitimate interests (responding to people who contact us) or steps taken at your request before entering a contract |
| Providing our IT support services | Performance of a contract |
| Invoicing and keeping financial records | Legal obligation |
| Keeping our website and systems secure | Legitimate interests |
We don’t use your information for automated decision-making or profiling, and we don’t sell it to anyone.
Who we share it with
We only share personal information where we need to, with:
- Resend, which delivers messages sent through our contact form to our inbox
- our email provider, and Vercel, which hosts this website
- our accountants, for invoicing and statutory records
- software or hardware vendors, when we contact their support on your behalf and with your agreement
- law enforcement or regulators, where the law requires it
Some of these providers may store data outside the UK. Where that happens, we make sure the transfer is protected by UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement.
How long we keep it
- Enquiries that don’t lead to any work: up to 12 months
- Client records and support history: for as long as we work together, then up to 6 years
- Financial records: 6 years from the end of the financial year they relate to, as required by HMRC
How we protect it
We use appropriate technical and organisational measures to protect personal data. These include multi-factor authentication on our accounts, encrypted devices, access limited to the people who need it, and secure deletion when data is no longer required.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict how we use your information
- object to us using your information where we rely on legitimate interests
- ask us to transfer your information to another organisation
To use any of these rights, email hello@neovaraindustries.co.uk. We’ll respond within one month. There is normally no charge.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.